Terms & Info

Review the following information that governs your use of and purchase of products from our web site. Please note that your use of our web site constitutes your agreement to follow and be bound by the terms.

Orders are processed, packaged and shipped within two business days. You will receive an email with your delivery confirmation number when the package has been sent. Currently we do not normally ship outside of the United States/Canada. In some special cases we do ship internationally. If you would like to have your order shipped outside of North America, please email us directly, info(at)licknyc.com  If there is any problem with delivery, please get in touch with us. Keep in mind that L.I.C.K. NYC cannot be held responsible for lost packages shown as “delivered”. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Do not be surprised if your shipment comes in a box that looks like it has already been used. We are kind of big on recycling.

We do not offer any refunds. Exchanges are available for equal value. A request for exchange must be received to us at info(at)licknyc.com or service(at)licknyc.com within 14 days of receipt of goods. Return shipping cost is the responsibility of the customer. Items to be exchanged must be in good standing and will be subject to a 10% restocking fee.

L.I.C.K. NYC reserves the right to change policies in part or whole. Any changes will be notified on the web site. Those changes will go in to effect on the date posted in said notice. The new policy will apply to past and current users of our web site and will replace any prior policies that are inconsistent.

This website (“Site”) is operated by or for LONG ISLAND CITY KLEANERS, LLC (“SITE OPERATOR”). SITE OPERATOR respects your privacy, and provides this policy to be sure you are informed of SITE OPERATOR’s rights to collect and make use of certain information.

Collection and Use of Information: This Privacy Policy covers any personal information that SITE OPERATOR obtains from you when you use services or features of SITE OPERATOR when visiting SITE OPERATOR’S websites. In addition to any personally identifying information you may voluntarily provide during your visit to this Site, SITE OPERATOR may recognize and record your computer’s unique IP address and the pages accessed.

SITE OPERATOR reserves the right to use the information it collects at this Site for any legal purpose, including without limitation by sending you information concerning future products, activities and/or promotions and activities, fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service.

SITE OPERATOR may share the personal information you provide with others, including without limitation its service providers, affiliates, licensees and joint venture partners.

SITE OPERATOR also may disclose information about you (i) if required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when SITE OPERATOR believes disclosure to be necessary or appropriate to minimize the risk of physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. SITE OPERATOR also reserves the right to transfer personal information about you in the event it sells or transfers all or a portion of its business or assets. Should such a sale or transfer occur, SITE OPERATOR will use reasonable efforts to direct the assignee or successor-in-interest to use personal information you have provided in a manner that is consistent with this Privacy Policy.

Without limiting other rights hereunder, SITE OPERATOR may transfer the personal information it collects about you to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information.

Social Commerce and Other Third Parties: SITE OPERATOR works with third parties, including without limitation social network sites like Facebook, and with application developers who specialize in social commerce so SITE OPERATOR can connect to your social networks. Other social networks may include Twitter, Google, Tumbler, Pinterest, YouTube, and/or Instagram (such and other sites operated by others, “Third Party Sites”). SITE OPERATOR provides access to the Site by third parties and business partners so it can generate interest in its products among members of your social networks and to allow you to share product interests with friends in your network.

The use of any features made available to you on this Site by a third party may result in information being collected or shared about you by SITE OPERATOR or by the third party. Information collected or shared through any such third party features is considered “public information” because the Third Party Sites made it publicly available. If you do not want SITE OPERATOR to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. SITE OPERATOR cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing.

Secure Transactions: In processing any sale transaction made on this website, SITE OPERATOR uses Secure Sockets Layer software (“SSL”), which is industry standard and among the best software available to secure online transactions. SSL encrypts your personal information, including your name, address and credit card data, and is designed to prevent others from accessing such information as it travels over the Internet. Notwithstanding SITE OPERATOR’s efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.

Cookies: SITE OPERATOR reserves the right to use “cookies” at this website, by which one computer transaction may be related with a later one. By way of example, cookies may be used to save passwords or preferences or otherwise keep track of website access.

Minors: Visit www.OnGuardOnline.gov for tips from the Federal Trade Commission on protecting kids privacy online. SITE OPERATOR considers privacy protection for children under thirteen years of age to be of utmost importance. In that connection, the Site is not directed to children under the age of thirteen, SITE OPERATOR does not seek to collect any personally identifiable information for children in such age grouping, and all minors should seek consent from a parent or guardian before providing SITE OPERATOR with any personally identifiable information.

California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask for a notice describing what categories of personal customer information SITE OPERATOR shares with third parties or corporate affiliates for those third parties’ or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: [ ], 501 Tenth Avenue, Floor 7, New York, NY, Attn: E-Commerce Privacy Rights Department. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow up to thirty days for a response.

LIMITATION ON LIABILITY: IN NO EVENT SHALL SITE OPERATOR OR ANY OF SITE OPERATOR’S AFFILIATES, OR ANY OF THEIR OWNERS, OFFICERS, EMPLOYEES OR AGENTS, BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING FROM OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SITE.

Applicable Law: The laws of the State of New York shall govern all matters relating to this website privacy policy, without giving effect to any principles of conflict of law.

Policy Changes: SITE OPERATOR reserves the right to change this policy in whole or part at any time in its sole and absolute discretion. By using the Site, you agree to the terms of this Privacy Policy. If you do not like or accept the terms of our Privacy Policy, you should not use the Site. For more information about the terms of use for this site, please visit our Terms of Use page.

Information- What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

All content on licknyc.com; such as text, graphics, logos, button icons, images, audio clips and software, is the property of Long Island City Kleaners, LLC or its content suppliers and protected by U.S. and International copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site is strictly prohibited.

There may be information on licknyc.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

In an attempt to provide increased value to our visitors, licknyc.com may link to sites operated by third parties. However, even if the third party is affiliated with licknyc.com, licknyc.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of licknyc.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, L.I.C.K. NYC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).